Missing a flight can leave you feeling frustrated. And if you have to shell out for a replacement, that only adds to your worries. But with missed departure cover from Sainsbury’s Travel insurance, you could get extra protection if your flight leaves you behind.

You’ll also get:

• Up to 20% off if you’re a Nectar member. Exclusions apply*

• Access to a 24-hour helpline in case of medical emergencies while you’re away

If you miss your flight, there are certain circumstances where we’ll cover the cost of extra flight and accommodation expenses. When you book a replacement flight or accommodation, you’ll need to pay for it initially then claim back the cost later. So, before you head off on your travels, double check you’ve got enough money in the bank for any unexpected costs.

Like all travel insurance policies, the amount you can claim back for your missed flight will depend on the type of cover you select.

If you miss your flight at your last departure point from the UK, or on your return to the UK, your costs will be covered up to the limits set out below and in your policy schedule.

Terms, conditions, excesses, exclusions and limitations apply. You can find out more about the terms of our cover in our policy documents.

• A delay caused by a travel carrier
• A work strike, unless threatened or announced prior to date of booking your trip
• A natural disaster
• A traffic accident
• A travel carrier denies you or a travelling companion boarding based on a suspicion that you or a travelling companion has a contagious medical condition (including an epidemic or pandemic disease such as COVID-19)

When it comes to making a claim on your travel insurance, you'll need to provide supporting evidence. For example, detailed account of the circumstances causing you to miss your departure together with supporting evidence from the public transport provider or accident / breakdown authority attending the private vehicle you were travelling in. 

While we want to protect you as much as possible, there’s no insurance policy that can cover everything.

Read the full terms and conditions of your policy document as there are some exclusions.

For example, we can’t cover the cost of extra travel and accommodation expenses:

• For any trips within the UK (except to the Channel Islands)
   
• If the strike, industrial action, delays or weather disruption starts or is publicly declared on or before:
   
  • The date your policy is issued
     
  • Or the date you booked your trip (whatever’s later)

•    If you don’t allow enough time for the public transport to arrive on schedule and get you to your departure point on time

•    When the failure of the vehicle you’re travelling in is due to it not having been properly serviced and maintained

If you miss a connecting flight because your first flight was delayed, your airline may be able to organise a replacement. And you could be entitled to missed connection compensation from the airline.

If you’re not eligible for replacement flights or missed connection compensation from your airline, we could help cover the cost. But remember that missed departure cover can only be provided if you miss your flight as a result of the circumstances mentioned above.

Check out our most frequently asked questions about travel insurance. If you still need to talk to us, our friendly team will be happy to help.

Call 0345 305 2622.

Sales and service lines are open 9am-5pm Monday to Friday. Closed weekend and Bank Holidays. Calls may be monitored or recorded. Calls are charged at local rates from landlines and mobiles.

Helpful phone numbers.