This is an instant access savings account, meaning you can withdraw money at anytime without penalties. However, there are limits on the amount you can withdraw. You can withdraw up to £10,000 from your account each transaction. Over a rolling 24-hour period, you can withdraw a maximum of £20,000.

There's no minimum amount you need to have in the savings account, and you can save up to £1 million.

We don't issue debit cards for savings accounts. Instead, when you apply, you'll link your savings account to a nominated account, which will be a UK bank or building society account in your name. All deposits must be made from this account. We can't accept deposits from any other account. All withdrawals will be sent back to this account. You can change your nominated account at any time by logging into your account and selecting 'Nominated account' in the main menu. To keep your money safe, nominated account changes will be subject to a 72 hour delay.

We don't offer joint savings accounts at the moment.

We only allow one person to have access to a savings account. You can't add another person to the account.

You can call us on 0808 160 9552 if you need help managing your savings account.

You can currently only have one savings account with us.

You can easily top up your savings by transferring money directly from your nominated account.

Here’s how to do it:

Get your details:
Log in and select ‘Add money’ on your account to view your account number and sort code.

Make the transfer:
Log in to your nominated account (the bank account you’re sending money from) and set up the transfer using your account details.

Set payee details:
Enter your full name as the payee name. If you're asked to choose between a personal or business account, always select Personal account.

Good to know about Confirmation of Payee:
Most banks will run a quick check to make sure the account number, sort code, and account name match. If this check flags an issue and you’ve double-checked that all the details are correct, please get in touch with the bank you're sending the money from. They should be able to help complete the transfer.

No, only people who are UK tax residents are able to apply for an account. You also need to live at a UK address.

When you apply, you'll link your new savings account to a nominated account, which will be a UK bank or building society account in your name. All deposits must be made from this account. We can't accept deposits from any other account. All withdrawals will be sent back to this account. You can change your nominated account at any timeby logging into your account and selecting 'Nominated account' in the main menu. To keep your money safe, nominated account changes will be subject to a 72 hour delay.

To apply for a Sainsbury's Savings account, you need to:

• Be a UK Resident with a UK address; and
   
• Be aged 18 or over
   
• Have a UK mobile number
   
• Have a UK tax residency only
   
• Have an open UK bank or building society account that can be used as a nominated account
   
• Smartphone or tablet to verify your ID

During the application, you'll need a smartphone or tablet to verify your identity and help us protect you from financial crime.

You can save as little or as much as you'd like, up to £1 million.

There are no fees associated with our savings account.

Your Sainsbury's Money Savings account is provided by National Westminster Bank Public Limited Company, trading as NatWest Boxed.

You can view your balance and current interest rate on the Savings tab in your account portal.

Within your account portal, you can also:

• View a history of deposits to your savings account

• Withdraw money to your nominated account

• Add money from your nominated account

• Download historic statements

• View and edit your nominated account details

The Financial Services Compensation Scheme (FSCS) protects your savings, up to £120,000. If a bank goes out of business, the scheme makes sure you get your money back, usually within seven working days. The £120,000 protection covers all your accounts powered by NatWest. This includes accounts with Sainsbury’s Money. If National Westminster Bank Plc goes out of business, then eligible money you have with NatWest, NatWest Premier, Ulster Bank, NatWest Boxed and Mettle will be added up. The £120,000 protection will apply to the total balance. So, if you have £100,000 in a NatWest account and £30,000 in a Sainsbury’s Money account, your total balance is £130,000. In this case, FSCS would pay you £120,000 and you may lose £10,000. You can find out more on the FSCS website. The Financial Services Compensation Scheme (FSCS) protects your savings, up to £120,000.

If a bank goes out of business, the scheme makes sure you get your money back,usually within seven working days. The £120,000 protection covers all your accounts powered by NatWest.

This includes accounts with Sainsbury's Money. If National Westminster Bank Plc goes out of business, then eligible money you have with NatWest, NatWest Premier, UlsterBank, NatWest Boxed and Mettle will be added up.

We always try to give you the best possible service, but sometimes we don't get it right.If you let us know, we've then got the chance to put it right and help prevent the samemistakes in the future.

You can let us know if you have experienced any problems by contacting us using one of the following methods, and we will be happy to support you further:

• If you wish to start an instant chat, select the icon in the bottom right of the screen
• If you wish to call, contact 0808 160 9552
• Or you can email us at complaints@nwboxed.com

If you do not wish to make a complaint, but still need some help, you can also call us on 0808 160 9552 or send us an email at support@savingsandloans.sainsburys.co.uk

Our opening hours are Monday to Friday 9am to 5pm (not including bank holidays).

We’ll let you know we’ve received your complaint. We’ll give you a complaint reference number to use if you need to contact us. That way, we can find your information quickly.

We may need to talk to you to help put things right. So please give us your up-to-date contact phone number and email address.

You’ll receive an email to acknowledge your complaint along with our complaints leaflet within five business days outlining the next steps. You can also find a copy ofour complaints leaflet below with more information.

We aim to provide you with our fi nal complaint response email within three weeks of the complaint being raised. If we need longer than this, we’ll let you know in advance.

If you'd like a copy of your data, contact us via chat below.

You can also call us on 0808 160 9552 or send us an email at support@savingsandloans.sainsburys.co.uk

Our opening hours are Monday to Friday 9am to 5pm (not including bank holidays).

You can ask for a Data Subject Access Request if you like.

Contact us via chat if you've received a suspicious text message or email from Sainsbury's Money.

It’s important that you don’t click on any links or attachments that these messages may contain. If you've clicked on any links, or given out any personal information, call us immediately on 0808 160 9552.

You should also report all fraud and phishing scams to Report Fraud. In England,Wales and Northern Ireland you can report this via the Report Fraud website or by calling 0300 123 2040. If you’re in Scotland, you need to report it to Police Scotlandby calling 101.

If you think you've been a victim of fraud or a scam, call us immediately on 0808 1609552.

If you receive a suspicious email, message, or phone call:

STOP: Take a moment to stop and think before parting with your money orinformation. It could keep you safe.

CHALLENGE: Could it be fake? It’s ok to reject, refuse or ignore any requests. Onlycriminals will try to rush or panic you.

PROTECT: Contact us immediately if you think you’ve been scammed on 0808 1609552.
You should also report all fraud and phishing scams to Report Fraud. In England,Wales and Northern Ireland you can report this via the Report Fraud website or by calling 0300 123 2040. If you’re in Scotland, you need to report it to Police Scotlandby calling 101.

Visit the Take Five website to learn about the different types of fraud and scams, and how to protect yourself.

A money mule is someone who, often without realising it, helps criminals hide moneyby moving it through their own bank account. Money mules are often paid but it’s a serious crime.

Follow our four top tips to stay safe:

1. Avoid 'get rich quick' or 'easy money' job offers: criminals love to use social media and online ads to trick people into helping them move money.

2. Say no if anyone asks for access to your bank account or to open a new one: criminals may offer money in exchange for taking control of your bank account.

3. Be wary if someone you haven't met face-to-face asks you to move money for them: criminals make fake online profiles to trick people into helping them.

4. Research all investment opportunities: criminals might offer some money upfront to get you to move it around, with the promise of high returns.

Even if you didn’t know you were involved in a crime, being a money mule can have serious consequences.

• Bank account closure: Your bank may close your account, making it difficult to open a new one
   
• Credit problems: You may find it hard to get credit in the future. This can affect your ability to apply for loans, credit cards, mortgages or even a phone contract
   
• Criminal record: You could end up with a criminal record
   
• Imprisonment: Money mules can face up to 14 years in prison

These type of scams involve criminals pretending to be a trusted organisation such as a bank, the police, a government department or a service provider in order to trick you into giving them sensitive information or money. They can be very convincing, using AI to fake voices and videos.

1. Your bank or the police will never ask you to transfer money to a safe account or ask for your full PIN, password or passcode.

2. The bank won’t phone you and ask you to approve a payment – only approve payments that you know you’ve made yourself.

3. Contact your bank or an organisation directly using a known email or phone number.

4. Don’t give anyone remote access to your computer or install any applications or software to your computer or devices following a cold call or unsolicited message or text.

If you're suspicious of any activity on your account, contact us right away by calling 0808 160 9552.

We calculate your interest rate daily, and pay it on the first day of every month. Weekends and bank holidays will have no impact on when interest is paid.

Depending on your circumstances, you may have to pay tax on any interest you earn from your savings. Your Personal Savings Allowance will depend on the amount you earn.

We don't deduct tax from your account. You can find more information on what tax you might need to pay on your savings at: gov.uk/apply-tax-free-interest-on-savings.

Gross – this means the interest rate you’re paid without the deduction of UK income tax.

AER – stands for Annual Equivalent Rate. It shows you what the rate would be if interest was paid and compounded each year.

If the interest rate on your account goes up, we'll let you know by email either beforethe change comes into effect or at the earliest opportunity afterwards.

If the interest rate goes down, we'll let you know by email at least 14 days before it happens.

It's an additional bonus interest rate applied to your standard interest rate for a fixed period of time. The bonus rate will expire after 12 months. You can read more in your terms and conditions.

There are a range of different savings accounts on the market that might offer a good interest rate. But these can go up and down, depending on the provider, your account terms, and the Bank of England base rate.

Log in to your account to see your current interest rate.

We'll send your annual interest statement by email after the end of each tax year.

When you close your savings account, any interest you’ve earned, but haven’t yet received, will be paid on the day your account closes. We’ll send that interest along with any other money you have left in your savings account to your nominated account. How we calculate your final payment Interest is accrued daily, based on your savings account balance. We pay that interest to your account on the 1st of each month. If you close your account in the middle of the month, we’ll pay it to your account on the day it closes. Getting your money You can withdraw your money from your account before you close it. Any interest you’ve earned, which you haven’t received yet, will be paid to you when your account closes.

If you are experiencing a difficult situation or circumstance, you can contact us by:

• Calling 0808 160 9552
• Emailing support@savingsandloans.sainsburys.co.uk
• Or starting a chat with us from within your account

If you are experiencing a difficult situation or circumstance, you can contact us by:

• Calling 0808 160 9552
• Emailing support@savingsandloans.sainsburys.co.uk
• Or starting a chat with us from within your account

If you need to change your personal details, you can contact us by:

• Calling 0808 160 9552
• Emailing support@savingsandloans.sainsburys.co.uk
• Or starting a chat with us, by selecting the chat icon in the bottom right of your screen

The account number and sort code for your savings account is available on your dashboard when you log in to your savings account.

The account number and sort code for your savings account is available on your dashboard when you log in to your savings account.

You can change your email address or password by logging into your account and heading to 'Manage account' in the menu. To keep you and your money safe, you can only change your email or password in the same 24 hour period.

When you close your account, a closing statement and a full transaction history will be provided by email within 10 working days from the date the account has been closed. The transaction history will cover transactions that took place up to five years prior to the date on which the account was closed.

If you'd like to close your account:

• Get in touch by contacting us via chat from within your account
• You can also call us on 0808 160 9552 or send us an email at support@savingsandloans.sainsburys.co.uk

Our opening hours are Monday to Friday 9am to 5pm (not including bank holidays).

If you've registered, or been made, power of attorney for someone, you can contact us by:

• Calling 0808 160 9552
• Emailing support@savingsandloans.sainsburys.co.uk

You can let us know of a bereavement by contacting us by:

• Calling 0808 160 9552
• Emailing support@savingsandloans.sainsburys.co.uk
• Or starting a chat with us, by selecting the chat icon in the bottom right of yourscreen when logged into your account

So that we can help you, we'll ask to see the death certificate and the will, if there is one. We'll also ask for ID for the executor or next of kin. In some cases, we may also ask for the Grant of Representation.

You can only withdraw money from your savings to your nominated account.

You can change your nominated account at any time by logging into your account and selecting 'Nominated account' in the main menu.

To keep your money safe, nominated account changes will be subject to a 72 hour delay.

Your transaction history is available on your savings account dashboard.

You can set up a standing order from your nominated account to your savings account at any time.

You can easily top up your savings by transferring money directly from your nominated account.

Here’s how to do it:

Get your details: Log in and select ‘Add money’ on your account to view your account number and sort code.

Make the transfer: Log in to your nominated account (the bank account you’re sending money from) and set up the transfer using your account details.

Set payee details: Enter your full name as the payee name. If you're asked to choose between a personal or business account, always select Personal account.

Good to know about Confirmation of Payee: Most banks will run a quick check to make sure the account number, sort code, and account name match. If this check flags an issue and you’ve double-checked that all the details are correct, please get in touch with the bank you're sending the money from. They should be able to help complete the transfer.

You can withdraw money from your savings by logging in and selecting 'Withdraw money' from your account dashboard. The amount you choose to withdraw will be sent to your nominated account.

There are limits on the amount you can withdraw. You can withdraw up to £10,000 from your account each transaction. Over a rolling 24-hour period, you can withdraw a maximum of £20,000.

If your transferred funds aren't appearing in your list of transactions, first check your nominated account to confirm the transfer was successful. If it was, you can contact us:

• Get in touch by contacting us via chat from within your account.
• You can also call us on 0808 160 9552 or send us an email at support@savingsandloans.sainsburys.co.uk

Our opening hours are Monday to Friday 9am to 5pm (not including bank holidays).

Withdrawals are instant and will appear in your nominated bank account immediately.

Your savings will be processed immediately upon being received. You may also wish to check with your nominated account for timescales for sending and receiving money.

If you're unable to access your savings account, you can contact us by:

• Calling 0808 160 9552
• Emailing support@savingsandloans.sainsburys.co.uk
• Or starting a chat with us, by selecting the chat icon in the bottom right of your screen from our Customer Help Centre

The maximum individual deposit limit into your savings account is £250,000. You'll also need to check the transaction limits from the bank or building society used as your nominated account.

Contact us immediately on calling 0808 160 9552 if there is activity on your account that you don't recognise, or you believe someone else has access your account.

The UK Data Protection Act 2018 grants you specific rights regarding the personal data we hold. For more information about how we use your data and your data rights, please refer to our Privacy Notice.

Your statements are available to view by logging into your account, and selecting 'Statements' from your menu.

We'll generate your monthly statement on the 16th of each month. Weekends and bank holidays will have no impact on statement generation. Your statement will be available to view online when you log in to your account.

Your statement will include all transactions from that month, including any interest payments. It will also display your total balance at the end of that month.