If you or your representatives need to make a claim, please write to Legal & General at:

Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
Hove
East Sussex
BN3 7PY

You can also call Legal & General’s claims department on 0800 068 0789. Lines are open between 9 and 5 Monday to Friday. Legal & General may record and monitor calls
When Legal & General are told about a claim, they will send you or your representative a claim form to complete and return.
To make a valid life or critical illness claim Legal & General will ask for supporting evidence. For Legal & General to pay out on a critical illness claim, the illness you have must be one of the illnesses covered by your plan and meet the definition of the illness. All diagnosis and medical opinions must be from a medical specialist:
• who holds an appointment as a consultant at a UK hospital; and
• whose specialism we reasonably consider is appropriate to the cause of the claim.
If a claim is made under Terminal Illness Cover, then you must be terminally ill as described below:
Legal & General will pay a claim for Terminal Illness Cover if you are diagnosed as being terminally ill, and in the opinion of your hospital consultant and Legal & General’s Medical Officer, the illness is expected to lead to death within 12 months.