We’re sorry if you’re unhappy – please get in touch with us as soon as you can so we can put this right for you. You can either contact us, email, or write to:

Freepost Sainsbury’s Bank Insurance
PO Box 4996
Worthing
BN11 9AT

When using our email address, please remember to include your full name, address, date of birth and policy number so we can manage your complaint without any delay.

Please do not include any other personal information.

This email address should be used for home insurance complaints only. To keep your information safe, please don’t send us any other personal information. When using our email address please note this is just for home insurance complaints, so please refer to our FAQs if you have other queries. To help us deal with your complaint quickly, please provide us with a clear explanation of what has happened and what we can do to help you.