If you have our standard courtesy car cover (there's more on our optional extra – Guaranteed Courtesy Car – below), here's how it works.
If you claim after an accident, we'll give you a small hatchback to use for as long as your car is being repaired. That's as long as the repairs are done by one of our nominated repairers.
The courtesy car will be automatically insured under your policy and you're responsible for any damage to the car while you have it. There's more information about our courtesy cars in your policy document.
You won't get a courtesy car if:
• you claim for damage to your windscreen or windows
• your car is stolen
• your car is written off
With our Guaranteed Courtesy Car cover, if you claim for damage caused by an accident, fire, theft or vandalism – or if your car is stolen – we'll give you a courtesy car which is a similar size to your own car, if there's one available.
We'll deliver the car to you, and you can use it for either 14 or 21 days depending on the kind of cover you've purchased. You'll need to return the car to the hire company and you'll be responsible for any damage it gets while you have it.
You'll automatically have the basic legal level of car insurance – including a collision damage waiver. If you'd like more cover, you'll need to arrange it yourself. You will still need to pay the compulsory excess with the waiver – how much depends on your age and driving history. We'll let you know what it is when we deliver the car to you.