If we haven’t handled your complaint within eight weeks or given you an answer you’re happy with, you can refer your complaint to the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Phone: 0845 080 1800

The Financial Ombudsman Service can handle most complaints but there are some they won’t be able to deal with.

The Ombudsman's decision is final for us, but you can reject it without affecting your legal rights.