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Customer queries

Monday to Friday 9am–5.30pm, closed Saturday and Sunday (or, as stated below).

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Calls are charged at local rates from landline and mobiles.

Motor Legal Protection claims

Lines are open 24 hours a day, 7 days a week.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Calls are charged at local rates from landline and mobiles.

RAC Breakdown Cover assistance

Lines are open 24 hours a day, 7 days a week.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Calls are charged at local rates from landline and mobiles.

Windscreen Cover claims (Third party, Fire and theft)

Lines are open 24 hours a day, 7 days a week.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Calls are charged at local rates from landline and mobiles.

Excess Cover claims

Monday to Friday 8am–9pm, Saturday 8am–6pm and Sunday 9am–6pm

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

Windscreen Cover claims (Comprehensive)

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Calls are charged at local rates from landline and mobiles.

Car insurance claims

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Calls are charged at local rates from landline and mobiles.

Guaranteed Courtesy Car claims

Lines are open 24 hours a day, 7 days a week.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Calls are charged at local rates from landline and mobiles.

Key cover claims

Lines are open 24 hours a day, 7 days a week.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Calls are charged at local rates from landline and mobiles.

Complaints

Monday to Friday 9am–5.30pm, closed Saturday and Sunday.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.