Cover for lost or stolen pets
Pets are precious – that's why we offer theft and straying cover
Provided by Pinnacle Insurance Ltd.
How does our theft or straying cover work?
Pet theft is more common than you might think, and adventurous cats and dogs can often stray or get lost.
Our advertising & reward cover can help towards:
- Local advertising expenses
- Rewards offered for your pet’s return
But if the unthinkable happens and your cat or dog is still missing after 30 days, we’ll give you what you paid for your pet, up to your policy’s limit.
Theft or straying cover
| Time limited £3,000 | Lifetime £2,500 | Lifetime £5,000 | Lifetime £7,500 |
|---|---|---|---|
cover for 12 months or up to max amount below | covers up to the max amount below | covers up to the max amount below | covers up to the max amount below |
£1,000 |
£1,500 |
£1,000 |
£1,000 |
There are some breeds that we won't cover under our £10,000 limit which you can find details of in our FAQ section. Please note that we won't cover any pre-existing conditions an that terms, conditions, excesses and exclusions and limitations apply. You can find out more about the terms of our cover in our policy documents.
Limits on our theft and straying cover
There are a few things our cover won’t pay out for and it’s important to bear these in mind.
The insurance won’t pay if:
- Your pet strays, goes missing or gets stolen within the first 14 days of your policy
- Your dog isn’t microchipped properly
How to make a claim
The first thing you need to do is report your missing pet straight away. You should tell the vet nearest to where your cat or dog went missing or the local rescue centre or authority warden.
If you do have to make a claim, there are a few things we’ll need to sort out. You should have:
- The receipt you got when you bought your cat or dog
- Receipts for advertising costs and rewards
- Your dog’s microchip number
Log on to My Pet Portal where the claims form is available to download. Or, alternatively call our claims team on 0344 543 1032 and we'll send you a form to complete and return to us.
Handy guides to keep your pets safe
Having a cat or dog as part of your family is a real joy. Our tips and information can help keep your pets happy and safe.
Still got questions?
If you’ve still got questions about what happens if your pet goes missing, or anything else to do with pet insurance, our FAQs can help.
Ready to protect your pet?
If you’d like to get a quote for your pet insurance, you can get started right away. If you’re ready, we’re ready.