All pets have their moments. But there are times when your cat or dog’s bad behaviour could be more than just a phase – and could be linked to a behavioural issue or disorder.

If that time comes, and your vet recommends a course of therapy or treatment, we’ll be there to help cover the cost.

We’ll cover the cost of any behavioural therapy or treatment your vet recommends up to the limits set out below and in your Certificate of Insurance.

(as part of your overall vet fee benefit)

When you take out pet insurance with us, we’ll cover the cost of any behavioural therapy or treatment recommended by your vet.

The most common pet behaviour problems could be:

• Aggression

• Anxiety and separation anxiety

• Chewing and destructive behaviour

• Toileting problems

• Phobia or fear of loud noises

Any pre-existing condition, special conditions or exclusions that apply to vet fees cover and behavioural therapy cover will be detailed in your Certificate of Insurance.

But, as a guide, we won’t cover the cost of:

• Any damage to your home caused by your pet’s behavioural problems
• A behavioural problem which could have been prevented by training, spaying or neutering

There are some breeds that we won't cover under our £10,000 limit which you can find details of in our FAQ section. Please note that we won't cover any pre-existing conditions and that terms, conditions, excesses and exclusions and limitations apply. You can find out more about the terms of our cover in our policy documents.

If you’ve noticed your pet’s behaviour changing, the first thing to do is speak to your vet. Behavioural problems such as aggression and anxiety could be linked to serious, underlying health problems.

When you insure your pet with us, you’ll get free access to our Sainsbury’s Money Vet Assistance.

So if you’ve noticed a change in your pet’s behaviour or if you’re wondering if behavioural therapy could help, just get in touch – whenever it suits.

If your vet has recommended behavioural therapy for your pet, you can make your claim. In order to do so, your vet will need to sign the claim form, and the therapist must provide invoices showing all the costs involved.

All you have to do is log in to My Pet Portal and you can submit and manage your claim online. Or call our claim team on 0344 543 1032 to get a claim form. Simple.

Our handy pet guides could help your four-legged friend be on its best behaviour.

Call 0344 543 1032

Other contact details

We’re here Monday to Friday, 8am-6pm and Saturday, 9am-1pm. Calls are charged at local rates from landlines and mobiles and may be monitored and recorded.