If your policy number begins with  NHP or SBY. For customer support, to make a claim or if you have a question about your policy, call 0345 850 5500. We’re open Monday to Friday 8am – 6pm and from 9am – 1pm Saturday.

24 hour home emergency helpline: 0345 603 2252 
24 hour Eurolaw legal helpline: 0345 603 2252 

If your policy number begins with HBP and If you need to make a claim or if you have a question about your policy, call 0345 604 7379. We’re open Monday to Friday 8am - 6pm and from 9am – 1pm Saturday. 

If you have legal expenses cover please call 0345 604 2761
For Home Emergency please call 0345 604 603 225

Calls may be recorded.

Complaints – More information about our complaints procedure.