Skip to content

Home insurance Customer Support

Get in touch

If you need to make a change to your policy there are no admin fees to do this through our portal. You can update personal details, change your level of cover, add named items to your cover, tell us you’ve fitted a burglar alarm or simply review your policy documents. You can also cancel your policy online – cancellation fee(s) may apply. 

  • Log in/Register

If you have a question you might get a quick answer to your query via our customer support section. Or you can review some of the most common home insurance questions - see our frequently asked questions.

Otherwise you can get in touch:

    By phone

    Useful numbers:

    Customer queries: 0345 266 1660


    Lines are open Monday to Friday 9am to 5.30pm, closed Saturdays and Sundays.

    03 number calls are charged at local rates from landlines and mobiles. 0800 number calls are free from landlines and mobiles. All calls may be recorded for security purposes and monitored for quality control procedures.

      Who to call

      If you're claiming on your main contents insurance policy (and not one of our optional extras) you need to call your insurer. You can find the name of your insurer on your policy documentation.

      Here's a list of the insurers we use and their claims number:

        table

        Insurer

        Axa

        Phone number

        0333 241 3197

        Insurer

        Ageas

        Phone number

        0345 166 6381

        Insurer

        Covea

        Phone number

        0330 024 2255

        Insurer

        Geo Underwriting

        Phone number

        0345 0744 760

        Insurer

        Highway Insurance Company Ltd

        Phone number

        0800 032 9699

        Insurer

        Integra

        Phone number

        0300 045 2223

        Insurer

        Legal and General

        Phone number

        0370 094 8026

        Insurer

        Lloyds Bank

        Phone number

        0344 856 2340

        Insurer

        Markerstudy

        Phone number

        0333 0096 894

        Insurer

        Pen Underwriting

        Phone number

        0330 018 2297

        Insurer

        Prestige

        Phone number

        0800 028 3966

        Insurer

        RSA

        Phone number

        0800 316 8273

        Insurer

        Zurich

        Phone number

        0800 169 1644

        Claiming on one of our optional extras

          table

          Key Cover

          0344 856 2270 (if your policy was purchased on or after 21st August 2024)

          01737 334 253 (if your policy was purchased before 20th August 2024)

          Family Legal Protection

          0333 234 2131 (if your policy has an inception or renewal date before 1 January 2019)

          0330 159 8685 (if your policy has an inception or renewal date after 1 January 2019)

          Home Emergency Cover

          0345 307 4898 (if your policy has an inception or renewal date on or after 21st August 2024)

          01737 334 253 (if your policy has an inception or renewal date before 21st August 2024)

          Excess Cover

          0344 266 1670