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To speak to one of our agents, use the orange chat box at the bottom of the page. The box will only appear when an agent is free to chat. If it’s not there, please try again in 15 minutes.

Live chat opening hours are Monday to Friday 9am to 5pm. If you’re having difficulties contacting a member of our live chat team, give us a call instead. You’ll find the phone number you need listed below.

    For policies purchased on or after 21 April

    Contact numbers


    Sainsbury's emergency medical assistance
    (Please remember to quote your name and policy number)

    24-hour Help Line +44 (0) 20 8603 9158

    Customer service helpline 0345 305 2622

    Claims helpline +44 (0) 20 8603 9142

    Legal costs and expenses (24-hour) +44 (0) 20 8603 9804

    Gadget claims +44 (0) 330 880 1762

    ^Customer service lines are open 9am-5pm Monday to Friday, closed weekends and bank holidays. Claims lines are open 9am-5pm Monday to Friday, closed weekends. Calls may be monitored or recorded. Calls are charged at local rates from landlines and mobiles.

    For policies purchased on or before 20 April 2026

    Contact numbers


    Sainsbury's emergency medical assistance
    (Please remember to quote your name and policy number)
    24-hour Help Line
    +44 (0) 1403 288 125

    Sales and renewals
    0345 305 2623

    Customer service helpline
    0345 305 2622

    Claims helpline
    01403 288 421

    Legal costs and expenses
    +44 (0)117 934 0548

    Gadget claims and complaints
    0330 880 1762

    ^ Sales and Service lines are open 9am-5pm Monday to Friday, closed weekends and Bank Holidays. Claims lines are open 9am-5pm Monday to Friday, Closed weekends. Calls may be monitored or recorded. Calls are charged at local rates from landlines and mobiles.